Frequently asked questions
What materials are used in Lilah Lu jewelry?
Each Lilah Lu piece is crafted from the finest materials — including 10k, 14k, and 18k gold, platinum, and ethically sourced gemstones. Every detail is held to the highest standards of quality and craftsmanship.
Do you offer lab-grown diamonds?
Yes. We offer a curated selection of IGI-certified lab-grown diamonds that are chemically, physically, and optically identical to mined diamonds — with exceptional brilliance at exceptional value.
What is your return and exchange policy?
We want you to love your piece. If for any reason you're not completely satisfied, we accept returns within 30 days of delivery for unworn items in original condition.
Do you offer resizing or customization?
Yes — we offer complimentary ring resizing on most styles, as well as bespoke customization for those seeking a truly one-of-a-kind piece. Contact us to begin the process.
How is my order packaged and shipped?
Every Lilah Lu order is presented in our signature luxury packaging and shipped fully insured with a tracked, discreet delivery service.